Privacy Policy
1. Our commitment
At LiberLINK ("we", "our"), we firmly believe that privacy is a fundamental right. Our core mission is to protect your online privacy and security. Therefore, we have established a strict 'no logs' policy, which is the cornerstone of our services. This privacy policy aims to explain in the most transparent way what information we collect, and more importantly, what information we do not collect.
2. The information we collect
For clarity, we first provide the following summary:
The limited data we collect: In order to provide basic services such as account creation, payment processing, and basic troubleshooting, we collect the minimum amount of necessary information.
We never collect data: We do not record your online activity logs. This means:
❌ Do not record the domain name or IP address of the website you visit.
❌ Do not record the content you browse, search history, or download history.
❌ We do not record connection logs between your original (real) IP address and our VPN server.
❌ Do not record any data that can be used to identify your personal or specific online activities.
3. The information we collect and its purpose
We only collect information for the following explicit purposes:
·Collection content: To ensure service quality, we may collect fully anonymized and aggregated data, such as:
·The total number of connections to a specific server during a specific time period (unable to associate with individual users).
·The total bandwidth usage of the server (cannot be associated with individual users).
·A crash report used to identify and fix common technical issues (sent with your explicit consent and does not contain personally identifiable information).
Purpose: Optimize server performance, balance load, diagnose common technical issues to improve user experience.
·Collection content: The information you provide when communicating with us through customer support, feedback forms, or email.
Purpose: To respond to your inquiries, provide technical support, and improve our services.
4. Our strict 'no logs' policy
This is our core privacy commitment:
Network activity log: When you connect to our VPN service, your Internet traffic will be transmitted through an encrypted tunnel. We do not record the websites you visit through VPN connection, the files you download, the applications you use, any data you enter, or your communication content.
Connection logs: We do not record enough logs to associate you (or your device) with a specific time, VPN server IP address, or your real IP address. We do not store 'timestamp' logs that can be used to reconstruct your online activities.
DNS query: Our VPN server processes your DNS requests, but we do not record the content of these requests.
5. Data sharing and disclosure
We do not sell, rent, or trade your personal data.
We only share data in the following limited circumstances:
Service provider: Share necessary minimum information with third parties who assist us in operating our business, such as customer support platforms and anonymous analytics. These providers are strictly bound by contracts and must protect your data.
Legal requirement: If we receive a legally binding subpoena, search warrant, or court order and are obligated to comply, we may disclose information. Due to our strict 'no logs' policy, we typically do not have any specific user activity related data to provide.
Protecting Rights and Security: When necessary to enforce our terms of service or to protect the rights, property, and security of ourselves, other users, or others.
6. Data Security
We implement appropriate technical and organizational security measures aimed at protecting your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, Secure Socket Layer (SSL) technology, and access control. However, the methods of Internet transmission or electronic storage are not 100% secure, and we cannot guarantee their absolute security.
7. Data retention period
We will only retain your personal information for the time required for the purposes stated in this privacy policy, or for the time required to comply with legal obligations, resolve disputes, and enforce our policies.
8. Children's Privacy
Our application is not aimed at children under 13 years old (16 years old in the European Economic Area). We will not intentionally collect personal identification information from children. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we discover that we have collected personal data from children without verifying parental consent, we will take measures to remove that information from our servers.
9. Policy changes
If our privacy policy changes, we will post a notice on this page and notify you via email if possible. The change will take effect after the 'last update date' of the release update.
10. Contact Us
If you have any questions about this privacy policy, our 'no logs' policy, or your data, please contact our privacy team through the following methods:
E-mail [email protected]